Upon receipt of your claim, an investigation will be initiated by the Risk Management department on a without prejudice basis. A decision will be made when all information has been reviewed.
Claim decisions are typically reached within 8-12 weeks; however, the Town cannot guarantee a timeframe in which your claim will be processed. Many factors affect claims response times, including but not limited to: type of claim, business demand and volume of claims received. All claims are processed in the order that they are submitted.
If the investigation finds legal liability on the part of the Town, you may be entitled to reasonable compensation. If the investigation finds that the Town is not legally liable, your claim will be declined with an explanation provided.
All fraudulent claims will be prosecuted to the full extent of the law.
THE TOWN OF OAKVILLE WILL NOT ACCEPT RESPONSIBILITY FOR DAMAGE/INJURY OR ADDITIONAL DAMAGE/INJURY CAUSED BY THE LACK OF MITIGATION OR FAILURE TO ACT WITHIN REASON. THE ONUS TO MITIGATE ALL DAMAGES AND/OR ADDRESS PERSONAL INJURY RESTS SOLELY WITH THE OWNER OF SAID PROPERTY OR THE INDIVIDUAL. THE TOWN WILL INVESTIGATE AND EXERCISE ALL ACTIONS NECESSARY TO SATISFY THEIR INVESTIGATION PRIOR TO OUTLINING THEIR POSITION.