Personal information is being collected and will be used for the purpose of investigating claims.
If you have questions about submitting a claim for injury or damage please contact City of Abilene, Risk Management at (325) 676-6316.
Frequently Asked Questions:
How long will it take for my claim to be processed?
The City’s Risk Management office will retrieve your Claim Form, enter it into our system, and assign it to a Safety/Claims Coordinator, who will investigate and evaluate your claim. You will receive a call from within 5-7 days of filing a claim.
Will the City reimburse me for damages to my vehicle caused by a pothole or other road hazards on a City Street?
No. Texas Tort law section 101.021 determines whether the City and other governmental entities in the State of Texas can pay for damage caused by a pothole or road hazards in the street. Under State law, the City is not liable for property damage caused by the condition of its streets.
Where can I find the Texas Tort’s Claim Act (TTCA)?
TTCA